Refund Policy
Last updated: January 1, 2025
We want you to be satisfied with every purchase from Fuji Skyline. If you're not happy with a digital product, we'll refund it. No questions asked, no forms to fill out, no waiting period. This policy applies to all digital products sold through our website.
What We Sell
Currently, Fuji Skyline offers the following paid product:
Tokyo Ward Weather Guide (PDF): A comprehensive digital guide covering all 23 special wards, their microclimates, seasonal patterns, and practical navigation tips. Price: $14.00 USD. Delivered as a PDF download immediately after purchase.
We may introduce additional digital products in the future. This refund policy will apply to all digital products unless explicitly stated otherwise at the time of purchase.
Refund Terms
You may request a full refund of your purchase price within 30 days of purchase. The 30-day period begins on the date of purchase as recorded in our payment system. To request a refund, email us at maps@fujiskyline.com with your order confirmation number or the email address used for purchase.
We process refunds within 5 business days of receiving your request. The refund will be issued to the original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Extended Refund Window
We understand that life gets busy. If you miss the 30-day window, contact us anyway. For purchases between 30 and 60 days old, we'll review refund requests on a case-by-case basis. We've never refused a reasonable refund request, and we don't plan to start.
Why We Offer Easy Refunds
We're a small operation. We don't have a finance department or a legal team reviewing refund requests. We trust our customers. If you bought our guide and it wasn't what you expected, keeping your money would be bad business. We'd rather you get a refund and maybe come back later than feel stuck with a purchase you regret.
The PDF format means we can't prevent you from keeping a copy after refunding. We accept that risk. Most people are honest. The small percentage who abuse the policy is a cost of doing business that we're willing to bear.
Exceptions
There are no exceptions to this policy. It applies to everyone, everywhere, for every reason. You don't need to explain why you want a refund. We won't ask. Just send us your order details and we'll process it.
How to Request a Refund
Email: maps@fujiskyline.com
Subject line: "Refund Request — [Your Order Number]"
Body: Your name, email used for purchase, and order number (if available)
If you don't have your order number, provide the email address used for purchase and an approximate date. We can look up your order from that information.
Contact
For refund questions or to check the status of a refund:
Email: maps@fujiskyline.com
Phone: +1 (503) 847-2931
Address: 1125 NW Everett St, Suite 100, Portland, OR 97209, USA